Diplomacy skills | Series on YouTube

Many non-native speakers don’t know when it is and isn’t polite to interject and jump in to ask for clarification, offer their opinion or express enthusiasm, which tends to lead to feelings of discomfort and even insecurity.

This series is focused on the types of settings and covers everything you need to know to start feeling more confident and comfortable while interacting with others, especially native speakers of English.

What is Diplomacy? It has to do with how to respond to difficult, stressful or sensitive interpersonal situations in ways that reduce or minimize potential conflict and maintains good working relationships with and among internal and external customers.

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