Diplomacy skills | How to sound more culturally sensitive and aware as a non-native speaker of English

Diplomacy skills | How to interrupt someone, as a non-native speaker, in an educational or professional setting without coming across as being impolite or rude.

Note that a non-confrontational and more indirect way of doing things is usually preferred when using English in professional interactions with native speakers as opposed to a more confrontational and direct approach of some non-native speakers amongst non-native speakers with various mother tongues.

Please also note that although people may indeed be culturally aware, the ways in which people choose to communicate do usually cause an emotional response, which is human and which could be positive, neutral or negative. Such emotional responses do affect how we view ourselves and the people around us with whom we interact, even when they are not shown/exposed to you or others. So, how things are done and what is deemed appropriate conduct varies across situations, domains, organisations and even countries.

If you are a non-native speaker of English and if communicating at a more advanced level and if you are regularly, frequently or always communicating with native speakers of English and prefer a more forward/direct way of doing things, this video is for you! Note that these videos contain a voice-over

🔵 Why this video series was created

Many non-native speakers don’t know when it is and isn’t polite to interject and jump in to ask for clarification, offer their opinion or express enthusiasm, which tends to lead to feelings of discomfort and even insecurity.

🔵What this series is all about

This series is focused on the types of settings and covers everything you need to know to start feeling more confident and comfortable while interacting with others, especially native speakers of English.

🔵 What is Diplomacy?

It has to do with how to respond to difficult, stressful or sensitive interpersonal situations in ways that reduce or minimize potential conflict and maintains good working relationships among internal and external customers.

Content that has been developed so far:

🔵  In video 1, titled ‘Part 1 of this series| How to interrupt politely in meetings and during lectures’| it is explained:

  • When it is considered appropriate and inappropriate to #interrupt
  • How to interrupt politely in meetings and lectures to ask for clarification and to announce something, like having to leave early.
  • 6 ways to interrupt politely

🔵  In video 2, titled: Part 2 of this series | How to interrupt politely when communicating with peers|, it is explained:

  • How to ask someone who is managing a process you are a part of for clarification – part 2
  • How to interrupt someone in a meeting when amongst peers
  • How to interrupt a conversation

🔵  In video 3, titled: Part 3 of this series |What responses to expect after having interrupted someone|, it is explained:

  • How people may indirectly respond to impolite interruptions
  • How people may directly respond to impolite interruptions
  • How people may respond to enthusiastic interruptions

🔵  In video 4, titled: Part 4 of this series| How to respond after someone has clarified something|, it is explained:

  • How to respond after a teacher, lecturer or someone in the workplace who has seniority over you has taken the time to clarify something for you.
  • How to respond after a peer (.e.g. a co-worker) has clarified something for you in a meeting.
  • How to respond in a way that signals  that you need more clarification

Learn more

Interested in learning more about this topic? Let us know in the comment section of the videos.

Interested in an in-person and virtual customized training service in which you get to practise this and other aspects of the English language to be able to use it more comfortably, confidently and effectively in the workplace? Please don’t hesitate to contact us!

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